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Privacy Policy Effective Date: August 18, 2025 At Advanced Thermal Concepts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services. 1. Information We Collect We may collect the following types of information: Personal Information: Name, phone number, email address, physical address, and payment details when you request a service or submit a form. Service Information: Details about your HVAC or insulation project, property specifications, and preferences. Automatic Data: IP address, browser type, and browsing activity on our site (via cookies). 2. How We Use Your Information We use your information to: Provide HVAC and insulation services. Communicate about appointments, billing, and service updates. Send reminders, surveys, or promotional offers (with consent). Improve our website and customer experience. 3. SMS & Email Consent By submitting your phone number or email, you agree that Advanced Thermal Concepts may contact you with service updates, appointment reminders, billing notices, or promotional offers. Message frequency may vary. Message and data rates may apply. You can text STOP at any time to opt out of SMS. 4. Information Sharing We do not sell, trade, or rent your personal information. We may share information only with: Trusted service providers who assist us in business operations. Legal authorities when required by law. 5. Data Security We use industry-standard measures to protect your data against unauthorized access, disclosure, or misuse. 6. Your Rights You may request: A copy of the personal information we hold. Correction or deletion of your information. To opt out of marketing communications. 7. Contact Us For questions about this Privacy Policy, contact us at: Advanced Thermal Concepts LLC 125 Gilhaven Dr, Paducah, KY 42003 📞 (270) 534-5492 📧 ecrane@advancedthermalconcepts.com | jrrundles@advancedthermalconcepts.com